SHIPPING POLICY

Last updated: August 17, 2026

Thank you for shopping with Mimi Joy Box! Please review our Shipping Policy before placing your order.

ORDER PROCESSING

Orders are typically processed within 3–5 business days after payment has been successfully received and confirmed. Processing times do not include weekends or public holidays.

Please ensure that your shipping address and contact information are complete and accurate before submitting your order.

Orders may be cancelled before they have been shipped. Once an order has been shipped, it cannot be cancelled.

If you need assistance with your order, please contact us as soon as possible at mimijoybox@163.com.

SHIPPING DESTINATIONS

We currently ship to eligible addresses within the 48 contiguous United States and Washington, D.C.

At this time, we do not ship to:

• Alaska
• Hawaii
• Puerto Rico or other U.S. territories
• APO/FPO/DPO addresses
• Military bases
• P.O. Boxes where delivery is not supported by the applicable carrier

Orders placed using an unsupported shipping destination may be cancelled and refunded.

SHIPPING COST

Standard shipping is $19.99 USD per order, unless otherwise stated at checkout or as part of a promotional offer.

The applicable shipping charge will be displayed at checkout before payment is completed.

ESTIMATED DELIVERY TIMES

After your order has been processed and shipped, estimated delivery typically takes 10–20 business days.

Please note that the 10-20 business day delivery estimate does not include the 3-5 business day order processing time.

Delivery times are estimates only and are not guaranteed. Delivery times may vary depending on the destination, shipping carrier, customs processing, holidays, weather conditions, and other circumstances outside our reasonable control.

Please allow additional time during holidays, promotional periods, or other periods of high order volume.

TRACKING YOUR ORDER

When tracking information is available, it will be provided after your order has been shipped.

Please allow some time for the shipping carrier to update tracking information after the shipment has been dispatched.

SHIPPING DELAYS

Mimi Joy Box is not responsible for shipping delays caused by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, transportation disruptions, or other unforeseen events.

If your order appears to be significantly delayed, please contact us at mimijoybox@163.com, and we will assist you in checking the shipment status where reasonably possible.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing your purchase.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if the package needs to be resent.

LOST OR DAMAGED PACKAGES

If your package arrives damaged, or you believe that your package has been lost in transit, please contact us at mimijoybox@163.com with your order number and relevant details.

For damaged packages or products, we may request photographs of the packaging and affected items so that we can investigate the issue and determine an appropriate resolution.

Eligible damaged, defective, or incorrect items will be handled in accordance with our Return & Refund Policy.

CUSTOMS AND IMPORT PROCESSING

Orders may be subject to customs inspections or other import processing requirements.

Customs procedures may cause additional delivery delays that are outside our reasonable control.

Any applicable duties, taxes, customs fees, or import charges will be handled in accordance with the information provided at checkout and applicable law.

CONTACT US

If you have any questions regarding shipping or delivery, please contact us at:

Mimi Joy Box
Email: mimijoybox@163.com