Refund policy

Return & Refund Policy

Thank you for shopping with Mimi Joy Box.

Because every Dream Box is individually curated, each order is unique. Please read our Return & Refund Policy carefully before making your purchase.

Returns

Due to the unique and curated nature of each Dream Box, returns and exchanges are only accepted if your order arrives damaged, defective, or incorrect.

We cannot accept returns or exchanges for any of the following reasons:

* Personal preference
* Duplicate items
* Dissatisfaction with the surprise contents
* Change of mind

Each Dream Box is carefully curated, and product photos are for reference only. The exact contents of each box may vary.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To request assistance, please email us at mimijoybox@163.com with:

* Your order number
* A description of the issue
* Clear photos of the affected item(s)
* Photos of the packaging, if applicable

Please do not return any item without contacting us first. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your order is damaged during shipping, contains a defective item, or you receive an incorrect item, please contact us within 7 days of delivery.

After reviewing your request, we will provide an appropriate solution depending on the circumstances. This may include:

* A replacement item
* A partial refund
* A full refund

Return Shipping

If a return is required because an item arrived damaged, defective, or incorrect, Mimi Joy Box will provide return instructions and determine the appropriate return shipping arrangement.

Please do not return any item until you have received return instructions from us.

Order Cancellations

Orders may be cancelled before they have been shipped.

Once an order has been shipped, it can no longer be cancelled.

Refunds

If a refund is approved, it will be issued to your original payment method.

If a return is required, the refund will be processed after the returned item has been received and inspected.

Please note that your bank or payment provider may take several business days to process and post the refund.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us at:

Email: mimijoybox@163.com